Rainier Dog Resort & Spa, LLC

Unanswered or excessively delayed phone support

“ended up being put on hold for nearly 20 minutes and no one answered my call.”

Perceived pricing discrepancy and late-fee dispute

“I feel misled, overcharged, and extremely frustrated.”

Serious dissatisfaction with staff professionalism and customer interactions

“Until management addresses this toxic shift in culture, I can’t recommend this place anymore”

Insufficient boarding-status communication

“No meaningful updates, no context—just generic photos.”

Communication depth and lack of live video(3 mentions)

“I was expecting at least occasional live video updates or real insights into how he was doing”

Pricing increases or value concerns(2 mentions)

“The have more than double the cost.”

Phone responsiveness(2 mentions)

“A staff member picked up, asked if I'd be okay for a short hold, ended up being put on hold for nearly 20 minutes and no one answered my call.”

Front desk and staff interaction

“Drop-offs and pick-ups have become a stressful ordeal”

Pickup policy or unexpected charges

“I was still charged a late fee.”