Red River Pet Resort LLC

Kennel cough outbreak - multiple dogs returned sick

“the first time my dogs stayed there, years ago, they returned with kennel cough... once returned to us they all have kennel cough”

Dog injury/wound - puncture hole and missing skin

“one of our babies had an area that was missing skin and had a puncture hole, and they said they did not notice it”

Potential dehydration - dog drinking excessively after stay

“The same dog that has the wound has been drinking so much that the vet assistant we talked to with our vet said it sounds like he wasn’t given enough while he was there”

Dog became ill/infections during boarding

“our littlest was lethargic and moving gingerly... she was having chills, diarrhea and labored breathing... received treatment for an infection”

Kennel cough/illness after stays(3 mentions)

“they dont clean the kennels very well because my dog came home with a kennel cough”

Dogs coming home smelling of urine/feces(2 mentions)

“They also came home smelling of pee... their fur smelled of urine and feces”

Inadequate grooming services(2 mentions)

“When I picked her up she wasn't clipped and her bedding was soaking wet... charged a refresh fee”

Lack of communication about dog wellbeing(2 mentions)

“During our girls stay we never received any communication that our littlest dog was not doing well”

Understaffing concerns

“there is not a enough staff onsite to give the attention and care to all the dogs that are boarded at their facility”