Renaissance Pet Resort & Spa

Grooming injury - ear bleeding, razor burns, cuts

“The groomers aren't experienced and made one of my dog's ear bleed (Lindsey). One groomer (Victoria) was supposed to be experienced with fearful dogs... She was not and because she wasn't I had to pay 10.00 extra for 'a difficult dog' fee.”

Potential harm to cat - used wrong shampoo, cat got sick

“We are thinking they used dog flea shampoo on her which is lethal to cats. I'm calling them first thing to ask what shampoo they used.”

Nail trimming injury - bleeding that wouldn't stop

“Took my pug in for nail trimming and he was tortured, could not get his nails to stop bleeding will never go back.”

Rough handling of animals

“The woman grabbed the box with our cat in it and threw the box on the floor.”

Pricing concerns - perceived as expensive or inconsistent(8 mentions)

“Their prices are now outrageous and their work is horrible. $70 for a tidy that I just cannot describe how awful it is.”

Grooming quality inconsistency(4 mentions)

“They told me how much my dogs would be before hand and then overcharge for everything by saying 'well we only give estimates' after the fact.”

No photo updates (when promised)(2 mentions)

“They told me they would upload pictures of her on their website for me to log in and see during her stay and they never did that.”