Resorts Boarding & Play

Medication and hygiene neglect

“Her fur was encrusted in days-old urine and feces... our dog’s medicine did not come back home.”

Billing transparency and unexpected fees

“Surprise charges like late fees (when we picked her up early) and undisclosed holiday rates emerged at pickup.”

Front desk/Manager rudeness(9 mentions)

“The woman at the front desk was very difficult and rude... unprofessional and demeaning toward customers.”

Webcam technical issues(7 mentions)

“The camera was not working and when I notified the staff and asked for a price adjustment I was told it was a perk.”

Misleading service delivery(5 mentions)

“They were misrepresenting the services they were charging us for... our dog was just sitting in a crate all day long.”