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Ricky's Raw Dog Food/ A.Glensaxon Kennels

Name: Ricky's Raw Dog Food/ A.Glensaxon Kennels
Address: 1854 Trinity Rd S, Ancaster, ON L9G 3L1, Ancaster, ON, L9G 3L1, CA
Telephone: +1 905-745-2069
Rating: 4.4

1854 Trinity Rd S, Ancaster, ON L9G 3L1

4.4

52 Google reviewsGoogle Verified

Outdoor yardSmall dog areaAccepts puppiesReactive breeds OKMedication adminGroomingTrainingClimate controlled

Overview

A. Glen Saxon Kennels is a family-owned pet boarding facility in Ancaster, Ontario operating since 1969 and purchased by Rick and Charmaine Collins in 1999. They offer dog and cat boarding with heated/air-conditioned indoor kennels, individual outdoor runs, grooming, training, and raw dog food products. The facility also breeds German Shepherds and Cane Corsos.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: DHPP Plus Rabies, FVRCP Plus Rabies

Policies & Details

Hours & Billing

Checkout time:11am

Billing method:Per night

Cancellation & Deposits

Holiday surcharge — $8/day

Care & Play

Solo play

Comfort items allowed

Feeding policy:Owner provides food

Raw diet accommodated

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Multi-dog discount — Two dogs together or side x side $70

Owner operated

What Reviews Say

52 reviews analyzed

The facility receives high praise for its breeding program and the affordability of its raw food line, with many long-term customers viewing the staff as family. However, there are significant polarized experiences; while many find the kennels clean, a subset of reviewers report serious issues with hygiene and undisclosed genetic health problems in puppies. The owner's engagement is frequent but tends to be confrontational when addressing negative feedback.

Value

4.8

Dog happiness

4.5

Cleanliness

4.2

Staff

4.0

Drop-off / pickup

4.0

Facility

3.8

Safety

3.5

Communication

3.2

People love

High-quality breeding (Cane Corsos/Shepherds)(8)Effective Raw Food Diet(10)Affordable Pricing(6)

Staff shoutouts

Charmaine(9 mentions)Rick

Worth noting

Alleged undisclosed congenital health defects (hip deformity/heart disease) and lack of health certification paperwork.

“She was diagnosed with a hip deformity that was not disclosed to us... they boasted about having certified hips... yet we never saw proof.”

Poor hygiene/Neglect during boarding (soiled bedding not cleaned).

“He was sick in the blanket and nothing was done. We are very disappointed!!!!”

Defensive/Unprofessional responses to criticism.

“The response I received was very unprofessional and offensive, with the owner calling me ridiculous... saying I was just out to get money.”

Unresponsive communication regarding health issues(2 mentions)

“When we began emailing and calling Sharmaine a year ago... she failed to respond.”

Raw food quality/digestion issues(2 mentions)

“It smelled so bad, was full of too much bone which made our dog constipated constantly.”

Strong odors in facility(2 mentions)

“Upon drop-off, there was a very strong odor that wasn't pleasant.”

Owner replies to 42% of reviewsdefensive tone12 repeat customers

At a Glance

Google rating

4.4/ 5

Review score

4.0/ 5

Amenities8 of 14

Reviews52

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$45–$55/night

Contact

Visit Website +1 905-745-2069 1854 Trinity Rd S, Ancaster, ON L9G 3L1

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