Ridgeside K9 Winchester
360 Gateway Dr Ste 7, Winchester, VA 22603
Overview
Ridgeside K9 Winchester is a comprehensive dog training and boarding facility in Winchester, VA serving the greater metro area including Frederick County, Stephens City, Front Royal, Clarke County, Jefferson County, and Charles Town. The facility features a custom-built training center, offers a wide range of services including board and train, daycare, boarding, 1-on-1 training, group classes, and operates a dog aquatics center with pool activities. With over 10,000 dogs trained and 20+ years of experience, they emphasize foundational obedience training and customized training programs for dogs of any age, breed, or skill level.
Amenities & Policies
What Reviews Say
336 reviews analyzedRidgeside K9 Winchester is a highly-regarded dog training facility with an overwhelmingly positive reputation, earning approximately 95% five-star reviews. The facility excels in transformative training results, with clients praising the thorough turnover process that teaches owners to continue training at home. Daily communication with photo/video updates is consistently highlighted as exceptional. The main concerns center on occasional kennel cough outbreaks in daycare, some defensive responses to negative reviews, and pricing that some find prohibitive. Most negative reviews involve complex behavioral cases where clients had unrealistic expectations, or communication breakdowns during boarding. The facility is best suited for basic to intermediate obedience training, with many clients reporting life-changing results for their dogs.
People love
Staff shoutouts
Worth noting
Kennel cough outbreaks at daycare facility
“she contracted kennel cough twice from daycare... she contracted kennel cough which ended up going into pneumonia”
Dogs returning sick or injured after boarding
“My dog didn't learn very much at all... I had to take my puppy to the emergency vet the day after I picked him up... He had a lot of blood in his stool”
Weight loss during training programs
“She lost a couple pounds and we were concerned”
Defensive owner responses to negative reviews
“We are 99.999% sure you are not REAL... We will release all videos... This is like something out of lala land”
Communication gaps during boarding(4 mentions)
“the staff seemed either unwilling or unable to give us much feedback... It felt like pulling teeth to get even basic information”
Training not meeting expectations for complex behavioral issues(4 mentions)
“The training is probably best for those who just need basic commands training. Not for complex situations like ours.”
Pricing confusion or perceived high cost(4 mentions)
“Insanely expensive... We were charged $110 per dog ($220 total) for 1 overnight stay... pricing listed as $55 per day per dog online”
Lack of follow-up support after training(3 mentions)
“I tried to text and call our trainer... but she has never responded”
At a Glance
Pricing
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