Rio's Pet Spa & Boarding

Severe weight loss/malnourishment during boarding

“I left my Frenchy for 10 days and when I picked him up, he lost too much weight. He lost 5 lbs.. I took him to the vet and they told me he was malnourished.”

Unauthorized sedation

“she proceeded to tell me that she gave my dog a sedative that is like “2 beers” to groom my dog without my permission.”

Physical injuries/Bruising

“he brings her back to me with bruises all over her face ! When I asked him what did they tell him He says they told him she was probably trying to escape and injured herself.”

Grooming injuries (Cuts/Razor burn)(7 mentions)

“They shaved the dogs hair so close around his private area that it was bleeding in 3 places.”

Owner temperament/Aggression(5 mentions)

“I heard someone screaming non stop in the back... the owner apologized for screaming, and told me she 'just got her period'.”

Pricing/Billing disputes(3 mentions)

“owner quoted me a price of $300... When I returned to pick up my dog the man there stated the fee was $385 and a 10% fee for a tip.”