Rivermist Pet Lodge

Dog injured from chewing through steel cable resulting in broken tooth

“he apparently was able to chew through one of the steel cables...one of his upper canines broke off...the vet told us that she sees this when dogs chew on metal cages or wire”

Cat chemical poisoning incident resulting in severe injury

“the chemical cleaner spilled all over her...she had severe chemical poisoning that had gone from her tongue to her esophagus and into her lungs and liver”

Groomer cut dog's tongue during grooming

“The groomer mutilated part of my dog's tongue while grooming...I was so furious when I found a part of my dog's tongue gone”

Dog returned dehydrated and with nails cut too short

“he was so scared of his kennel...they cut his nails so short to the point he was bleeding...he devoured all his water like he wasn't given enough water at all”

Dog returned sick with undisclosed health issues

“our dog came back deathly ill...there was no mention of any problems...they admitted he was also lethargic but didn't tell us”

Pricing - considered expensive(12 mentions)

“Boarding can get a little expensive though based on the duration of the stay and size of the pet”

Limited communication/updates during stay(5 mentions)

“I didn't like that there is no communication to see how your dog is doing...there is no way to confirm whether your dog actually got the extra attention or play sessions you are paying for”

Grooming quality issues(3 mentions)

“We paid for a bath and were super disappointed with the quality as it apparently doesn't include a paw trim”