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Rock River Pet Resort

Name: Rock River Pet Resort
Address: 1148 230th St, Waverly, IA 50677, Waverly, IA, 50677.0, US
Telephone: +1 319-352-3200

1148 230th St, Waverly, IA 50677

4.8

91 Google reviews

Cage-freeOutdoor yardMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

Rock River Pet Resort is a family-owned dog boarding and daycare facility in Waverly, Iowa offering lodging, daycare, training, and grooming services. They require current vaccinations for Bordetella, Distemper, Parvo, and Rabies per Iowa law, and dogs over 6 months must be spayed/neutered. The facility features various lodging options from $30-$65/night, structured and regular daycare programs, and requires a temperament test for daycare participation.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Bordetella, Distemper, Parvo, Rabies

Policies & Details

Hours & Billing

Drop-off hours:7am-10am

Pick-up hours:4pm-6pm

Late pick-up fee:Additional nightly charge if after 10am, $50 outside hours fee

Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice

Cancellation penalty:$25 fee per animal

Care & Play

Group play

Solo play

Daily updates — Paid

Comfort items allowed

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months

Extras

Multi-dog discount — Pricing shows per dog rates with second and third dog discounts

Owner operated

What Reviews Say

91 reviews analyzed

Rock River Pet Resort is highly regarded for its exceptional staff, high-quality grooming, and effective training programs, with many long-term clients considering it a 'home away from home.' While the majority of customers praise the frequent photo updates and caring environment, there are isolated but serious concerns regarding facility security and a specific instance of medical neglect. Odor management appears to be a recurring minor issue despite the facility generally being described as clean by most regulars.

Staff

4.9

Communication

4.8

Value

4.8

Dog happiness

4.7

Facility

4.2

Drop-off / pickup

4.0

Cleanliness

3.8

Safety

3.5

People love

Photo/Video Updates(6)Grooming Quality(11)Training Success(7)

Staff shoutouts

Caryn(3 mentions)Tara(3 mentions)ScottCami

Worth noting

Unattended facility/Security concerns

“We went there, the door opened, the lights were off... literally no one was there... Literally anyone could have came in and stole those dogs.”

Severe medical neglect allegation

“Went to pick him up and he was laying on a cold cement floor. Had to carry him out on a blanket. He was totally dehydrated.”

Odors/Sanitation(3 mentions)

“It smells really bad in the establishment... my dog came out of there after 3 nights smelling so bad. I didn't even want him in my car.”

Late fees/Drop-off timing(2 mentions)

“the new 'groomer' said that there would be a $10 charge for being late! She was very rude.”

Owner replies to 4% of reviewswarm tone14 repeat customers

At a Glance

Google rating

4.8/ 5

Review score

4.3/ 5

Amenities7 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Boarding

$30–$65/night

Daycare

$27–$45/day

Contact

Visit Website +1 319-352-3200 1148 230th St, Waverly, IA 50677

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