Rocky Mountain German Shepherds

Alleged puppy health problems, missing documentation, and inadequate post-sale support

“The lack of transparency, unfulfilled promises of documentation, and failure to address serious pre-existing health issues raise serious concerns about this kennel’s breeding and veterinary practices.”

Alleged nonresponse and unresolved deposit dispute

“Despite my numerous attempts to contact this breeder, I have not gotten any response, have not gotten my deposit back and never got a puppy.”

Alleged delayed follow-up and refusal of reimbursement for veterinary costs

“Jayne did not respond for months and then told us it was not her problem and she would offer no reimbursement for the nueter.”

Reported rude or unprofessional customer service

“The owner is very rude, unorganized, unprofessional, and has terrible communication skills.”

Reported unprofessional response to criticism

“Owner decided to act immaturely over email after original review.”

Poor communication and delayed responses(4 mentions)

“Communication was awful via phone and email.”

Insufficient customer support or follow-up(3 mentions)

“I did not receive much guidance about other options.”

Delayed or missing documentation(2 mentions)

“I have received nothing.”

Delayed registration paperwork(2 mentions)

“I did not get the AKC application until our dog almost ten months old.”

Deposit or refund dispute(2 mentions)

“I did not get my deposit back and never got a puppy.”