Rocky Mountain Pet Resort

Rocky Mountain Pet Resort receives overwhelmingly positive reviews from customers who praise the dedicated, caring staff and the clean, spacious facility. Many customers note their dogs are excited to arrive and happy after their stay, with individual playtime and grooming services frequently mentioned as highlights. The owner Wendy is often personally thanked for her accommodating and loving approach. However, there are a few serious concerns: three negative reviews appear to be from non-customers according to owner responses, but separate verified complaints describe a dog being kept in a cat room without outdoor access, unauthorized administration of prescription medication, and wet bedding at pickup. One review also reports aggressive behavior by the owner witnessed outside the facility. The owner responses are professional but defensive toward negative reviews, often claiming the reviewer is not in their system. Overall, the facility is well-regarded with notable exceptions that suggest inconsistent handling of special needs or emergencies.