Roll Over

Lost dog incident

“A dog was lost while in the care of this business, and when the devastated owner called—rightfully upset—they were hung up on.”

Severe health incidents (Heat stroke/UTI)

“I'm getting a call that my dog needs to be rushed to the Emergency vet because they think he may be going into kidney failure... it was ruled to be heat exhaustion/heat stroke.”

Ingestion of foreign objects

“Both of my dogs threw up toys after their two night boarding stay at this facility.”

Illness after stay (Diarrhea/Kennel Cough)(4 mentions)

“She has had diarrhea constantly since she’s came home last Monday... whatever was given to her at boarding really made her sick.”

Unpleasant odor/Lack of cleanliness(3 mentions)

“There was a horrible odor and today it was much worse... the stench is absolutely sickening.”

Defensive owner responses(5 mentions)

“It seems clear that you haven't an ounce of empathy for small businesses. Your pet is fine but, you're writing this damaging review because of a smell.”