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Royal Pet Retreat

Name: Royal Pet Retreat
Address: 1288 Bees Run Rd, Moscow, OH 45153, Moscow, OH, 45153.0, US
Telephone: +1 513-876-2864
Rating: 4.7

1288 Bees Run Rd, Moscow, OH 45153

4.7

78 Google reviews

Outdoor yardAccepts puppiesGroomingTrainingClimate controlled

Overview

Royal Pet Retreat is a family-run pet boarding facility in Moscow, Ohio operated by Pam and Dan Peterson with over 40 years of experience. They offer 32 climate-controlled indoor/outdoor runs plus 5 outdoor-only runs, with access to five large fenced fields on nearly 6 acres of land. Additional services include grooming, limited breeding (Yorkshire Terriers), and hiking adventures, with training programs currently in development.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Max capacity: 32 dogs

Policies & Details

Care & Play

Group play

Solo play

Comfort items allowed

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Owner operated

What Reviews Say

76 reviews analyzed

Royal Pet Retreat (also known as Royal Kennels) receives overwhelmingly positive reviews with 92% 5-star ratings. The facility is praised for exceptional cleanliness, spacious accommodations with individual indoor/outdoor runs, and a caring owner (Pam) who provides personalized attention to each dog. Multiple reviewers highlight the separate play areas for dogs and on-site owner presence as key safety features. The few negative reviews (4 out of 76) focus on communication gaps and one alleged genetic health issue with a purchased puppy. Many customers have been returning for over 15 years, and several have adopted dogs from Pam in addition to using boarding services, indicating strong trust and satisfaction.

Dog happiness

5.0

Staff

5.0

Cleanliness

5.0

Facility

5.0

Safety

4.5

Value

4.5

Communication

4.0

Drop-off / pickup

4.0

People love

Cleanliness and facility quality(15)Dog happiness and exercise(12)Staff care and compassion(18)Individual dog attention and separation(5)On-site owner presence(4)

Staff shoutouts

Pam(45 mentions)Dan

Worth noting

Unanswered phone calls and emails from potential customers

“I left voice mails a month ago and an email half a month ago, and never get a reply!”

Alleged genetic health condition (KCS/dry eye) in purchased puppy

“Pamela J. Peterson of Moscow Ohio and Royal Kennels sold me a sick puppy with a genetic condition known as KCS or Canine Keratoconjunctivtis Sicca”

Communication/responsiveness(3 mentions)

“I left voice mails a month ago and an email half a month ago, and never get a reply!”

Health issues with purchased puppies

“sold me a sick puppy with a genetic condition known as KCS”

Top Rated

4.7 stars from 78+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 78 reviews.

At a Glance

Google rating

4.7/ 5

Review score

4.6/ 5

Amenities5 of 14

Reviews78

Repeat customersNumber of reviews that mention returning or being a regular customer.28

Max capacity

32 dogs

Pricing

Contact facility for pricing

Contact

Visit Website +1 513-876-2864 1288 Bees Run Rd, Moscow, OH 45153

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