Ruff Day Pet Resort

Kennel cough outbreak with no notification to other families

“Other families were not notified, despite kennel cough being highly contagious.”

Puppy developed bilateral pneumonia after attending daycare

“When I arrived for pickup, she was sluggish with a visible runny nose... she was admitted to the emergency hospital the following day with bilateral pneumonia.”

Dogs showing signs of stress/injury not properly documented or communicated

“I was told he cried the entire way home and seemed like a completely different dog. Upon examining his paw, there was no sign of any cut or blood.”

Potential Giardia outbreak with blame deflection

“The owner, Amy, remarked that Giardia is 'very common in rescue dogs' and treated my pup as 'Patient Zero.' However, the fact that they immediately demanded such specific testing suggests they were already aware of an outbreak.”

Dogs being fed chocolate ice cream (toxic to dogs)

“They give the dogs chocolate ice cream and god knows what else they aren't recording! Unless you're into poisoning your dog do not take them here!!”

Lack of transparency about crating policies and duration(4 mentions)

“I was never told crating would be part of my pup's day. While the owner claims online that dogs are only crated for '20 minutes,' staff later informed me my dog was crated for nap times lasting up to an hour.”

Unauthorized/bait-and-switch pricing on training packages(3 mentions)

“I was quoted $595 for a three-week 'Canine Academy Camp.' The following Monday, I was billed an additional $596 without authorization... bringing the total to nearly $1,800.”

Forced training enrollment or dismissal from daycare(3 mentions)

“Basically told me to pay for the training program or find another day care.”

Poor customer service and communication(4 mentions)

“Called 3 times Saturday no answers. Very poor customer service.”

Dogs returned matted or smelling bad after boarding(2 mentions)

“She came back completely matted and cost me over $50 to get it fixed with my groomer. I am unable to get the smell off of her from this place after numerous baths.”