Westford facilities
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Ruff House Dog Daycare Resort & Spa

7 Littleton Rd # E2, Westford, MA 01886

4.8
85 Google reviewsGoogle Verified
Cage-freeStaff overnightOutdoor yardGroomingTrainingClimate controlled

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies6+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:8-10am and 4-6pm on weekends
Pick-up hours:8-10am and 4-6pm on weekends
Billing method:Per night

Cancellation & Deposits

Cancellation notice:10 days notice
Cancellation penalty:Deposits are not refunded for cancellations within 10 days of the boarding stay.
Deposit required β€” 1 night deposit

Care & Play

Raw diet accommodated

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

What Reviews Say

24 reviews analyzed

Reviews are overwhelmingly positive, especially about dogs enjoying daycare, friendly staff, grooming quality, and convenient drop-off. Two negative reviews raise concerns about communication and an unexpected dismissal, while one appears to concern a different Ruff House location in Indiana and was addressed by the owner as such.

Dog happiness
5.0
Staff
5.0
Facility
5.0

People love

Dogs appear happy and enjoy daycare(8)Friendly, caring staff(8)Positive grooming experiences(5)Long-term customer loyalty(3)

Staff shoutouts

Adam(4 mentions)

Worth noting

Unexpected dismissal and alleged inadequate communication

β€œMy dog was kicked out unexpectedly without ever receiving any written or verbal warning.”

Negative allegation about owner and management communication

β€œThe owner doesn’t engage with the customers and didn’t even take the responsibility to make the phone call himself.”

Alleged unauthorized grooming and incomplete wash at a different location

β€œthey even cut his hair without my permission. Never again.”

Communication and notice around dismissal

β€œThe management is unprofessional and lacks communication skills.”

Opening hours

β€œWish they opened a little earlier, however.”

Service and unauthorized grooming complaint at a different Indiana location

β€œthey charged $30 me for a wash but they didn’t wash my dog and they even cut his hair without my permission.”

Owner replies to 4% of reviewsprofessional tone6 repeat customers

Top Rated

4.8 stars from 85+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 85 reviews.

At a Glance

Google rating
4.8/ 5
Review scoreInsufficient topic coverage
Amenities6 of 14
Reviews85
Repeat customersNumber of reviews that mention returning or being a regular customer.6

Min puppy age

6 months

Pricing

Boarding

$70–$175/night

Daycare

$28–$82/day

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