Ruff 'n Tumble Playcare
1755 Osgood St, North Andover, MA 01845
Overview
Ruff 'n Tumble Playcare is a dog daycare and boarding facility in North Andover, MA offering supervised play, overnight boarding in kennels or deluxe suites, puppy care programs, and enrichment-based training. The facility has 24/7 staff on-site, outdoor play areas, and requires dogs to be active daycare clients for boarding services. Pricing ranges from $35/day for daycare to $75-90/night for boarding with holiday surcharges.
Amenities & Policies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Extras
What Reviews Say
59 reviews analyzedRuff 'n Tumble Playcare enjoys overwhelmingly positive reviews with 52 of 59 reviews being 5-star. The facility is praised for exceptional cleanliness, caring staff, and happy dogs who love attending. Long-term customers are common, with many dogs attending for years. However, there are notable concerns: 3 reviews mention rude staff members, and one detailed complaint describes a billing dispute and a puppy being sent home early. The owner responds to every review with a warm, personalized tone, often referencing specific dogs by name. The single unanswered Q&A about training classes represents a minor communication gap.
People love
Staff shoutouts
Worth noting
Puppy sent home early due to 'overstimulation' after following facility's training advice
“they decided to send him home less than 2 hours into the day because he is 'overstimulated and might hurt himself'”
Billing dispute - charged full price but only refunded partial amount with 'handling charge'
“they STILL charged us the day pass ($50) for the full day... I got a check for $20 instead of $50 - 'a handling charge'”
Multiple complaints about rude staff members
“The staff are very rude, especially one young lady in charge who has very bad taste and is very disrespectful”
Unanswered customer question about training classes
“Q: How do I find a schedule and description of your training classes... A: (no answer)”
Staff rudeness(3 mentions)
“The staff are very rude, especially one young lady in charge who has very bad taste and is very disrespectful”
Billing/charges
“they STILL charged us the day pass ($50) for the full day... I got a check for $20 instead of $50 - 'a handling charge'”
Puppy overstimulation policy
“they decided to send him home less than 2 hours into the day because he is 'overstimulated and might hurt himself'”
Top Rated
4.6 stars from 59+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 59 reviews.
At a Glance
Pricing
Boarding
$75–$90/night
Daycare
$35–$55/day
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