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Safe & Hound Doggy Daycare West Linn

Name: Safe & Hound Doggy Daycare West Linn
Address: 2320 Willamette Falls Dr, West Linn, OR 97068, West Linn, OR, 97068.0, US
Telephone: +1 503-673-6753
Rating: 4.6

2320 Willamette Falls Dr, West Linn, OR 97068

4.6

47 Google reviews

Grooming

Overview

Safe & Hound is a doggy daycare, boarding, and grooming facility with two locations in Oregon - Wilsonville (daycare and boarding) and West Linn (daycare and grooming). They require a temperament evaluation day for new daycare clients and provide free daily photo updates to pet owners while boarding. The facility has a 4.6 Google rating based on 47 reviews.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Bordetella, DHPP, Rabies

Policies & Details

Care & Play

Daily updates — Free

What Reviews Say

47 reviews analyzed

Safe & Hound West Linn is overwhelmingly beloved by clients, with 39 of 47 reviews being 5-star. The facility excels in staff friendliness, dog happiness, and individualized care - multiple reviewers specifically name staff members (especially Janice, Curtis, Crystal, Shannon) who treat dogs like family. Grooming services receive exceptional praise, particularly for anxious and large breed dogs. The few negative reviews (4 total) focus on isolated customer service incidents with specific employees (James), grooming experience concerns, and pandemic-era mask policies. The owner responds to every review personally and warmly within 1 day, creating strong community connections. This is clearly a trusted neighborhood fixture with many multi-year repeat customers.

Dog happiness

5.0

Staff

5.0

Safety

4.5

Facility

4.5

Communication

4.5

Drop-off / pickup

4.5

Cleanliness

4.0

Value

4.0

People love

Staff treats dogs like family/individual attention(12)Excellent grooming services(8)Dogs come home happy and tired(7)Staff remembers dogs by name/personalized care(6)Great communication/app updates(5)Clean/well-maintained facility(4)Long-term/repeat customers(5)

Staff shoutouts

Janice(7 mentions)Curtis(4 mentions)Crystal(3 mentions)Shannon(3 mentions)Mazy(2 mentions)Emelynn(2 mentions)Sarah

Worth noting

Staff rudeness/customer service issues (specific to James and grooming staff)

“James is rude, crass, unsympathetic and inflexible.”

Mask policy concerns during pandemic

“None of the staff wear masks when interacting with customers in their small enclosed space.”

Grooming experience concerns (large breeds)

“Inexperienced with large breeds/ grooming needs.”

Dog smell/odor on pickup

“your dog is definitely going to come home with that 'dog' smell”

Difficult to find location in dark

“this place is damn near impossible to find in the dark”

Phone accessibility

“hard to reach them by phone, often have to leave a message”

Mixed size/temperament dog grouping

“all dogs, regardless of size and temperament, are lumped together”

Owner replies to 100% of reviewsAvg response: 1dwarm tone12 repeat customers

Top Rated

4.6 stars from 47+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 47 reviews.

At a Glance

Google rating

4.6/ 5

Review score

4.5/ 5

Amenities1 of 14

Reviews47

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Contact facility for pricing

Contact

Visit Website +1 503-673-6753 2320 Willamette Falls Dr, West Linn, OR 97068

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