Sam's Pet Care
390 Austad Ln, Trail, BC V1R 3K6
Overview
Sam's Pet Care is a home-based dog boarding and daycare facility in Trail, BC. Dog boarding (for up to two small dogs) includes daily walks, in-home stays with the owner's own dog, and a 10% long-stay discount. Daycare services provide a fenced yard, one daily walk, and flexible drop-off/pickup times.
Amenities & Policies
Max capacity: 2 dogs
What Reviews Say
13 reviews analyzedThe facility presents a extreme dichotomy: long-term, local clients report high satisfaction and genuine care for their dogs, while a significant number of reviewers accuse the owner of harassment. The owner's responses are exceptionally hostile, frequently involving personal insults, mocking mental health, and making derogatory comments about reviewers' families. While the physical care of the dogs is praised by regulars, the owner's volatile public behavior represents a significant reputational risk.
People love
Staff shoutouts
Worth noting
Extremely hostile and unprofessional owner responses
“I am pondering the possibility that you are a full time patient at the Daly pavilion, suffering from an extreme case of psychosis.”
Personal attacks and doxxing of reviewers
“I was recently made aware that 'Kate F' passed away from a fentanyl overdose. Truly a sad outcome...”
Unprofessionalism/Rudeness(6 mentions)
“This business owner is extremely unprofessional and flat out rude.”
Inadequate Facility/Space(2 mentions)
“The dogs are treated horribly hear and kept in small cages in his gross, cluttered house.”
At a Glance
Max capacity
2 dogs
Pricing
Boarding
$25/night
Daycare
$25/day
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