James Store facilities
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Sandy Creek Pet Resort

9689 Burkes Pond Rd, James Store, VA 23128

4.8
142 Google reviews
Outdoor yardAccepts puppiesMedication adminGroomingClimate controlledOnline booking

Overview

Sandy Creek Pet Resort is a highly-rated (4.8★), family-friendly facility in Gloucester County, VA offering dog and cat boarding, daycare, and grooming. They provide climate-controlled kennels with outdoor access, special accommodations for seniors/animals with special needs, and medication administration. The facility requires proof of vaccinations and offers online booking with flexible drop-off/pickup arrangements.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Bordetella, Distemper, Parvovirus, Influenza

Policies & Details

Hours & Billing

Checkout time:12pm
Late pick-up fee:$38

Cancellation & Deposits

Deposit required

Care & Play

Group play
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Senior dog accommodations

What Reviews Say

142 reviews analyzed

Sandy Creek Pet Resort is highly regarded for its beautiful country setting and exceptional care for dogs with high anxiety or medical needs. Customers frequently praise the owner, Donna, for her hands-on approach and the facility's cleanliness and spacious play areas. While there is one severe outlier review regarding a pet-sitting incident, the vast majority of boarders report their pets returning home happy, calm, and well-rested.

Cleanliness
5.0
Dog happiness
4.9
Staff
4.9
Facility
4.9
Communication
4.8
Drop-off / pickup
4.7
Safety
4.6
Value
4.5

People love

Anxiety Management(12)Exceptional Medical CareFacility Setting(15)

Staff shoutouts

Donna(11 mentions)MichelleApril

Worth noting

Alleged negligence in pet sitting leading to death

“Zoe dragged herself into the house... Within hours Zoe died. I sum this up by saying, they spent 5 minutes... to care for 3 cats.”

Pet illness (Diarrhea/Sickness)

“Since day one I picked my dog up from this place HE HAS BEEN SICK AND HAVING DIARRHEA.”

Pricing/Policy(2 mentions)

“the late policy/Sunday pick-up policy is more expensive than I am used to.”

Customer Service (Inquiry)

“Asked for prices got a big no we are booked. Thanks for the 30 seconds it takes to tell me what you offer.”

Owner replies to 2% of reviewsprofessional tone24 repeat customers

Top Rated

4.8 stars from 142+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 142 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.8/ 5
Amenities6 of 14
Reviews142
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Contact facility for pricing

Contact

Visit Website+1 804-693-2311Get directions to 9689 Burkes Pond Rd, James Store, VA 23128

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