Saratoga Pet Resort

Fatal heat stroke incident involving a French Bulldog

“Unfortunately Harriet did pass away on monday morning from complications of heat stroke. If she was not harmed in this establishments care then she’d probably be here with us right now.”

Neglect of elderly/sick dogs and delayed medical reporting

“I was called and was told that my dog hasn’t been moving much all week, that his was going to the bathroom in his kennel and laying in it... they had to use a towel to physically lift his back legs up.”

Feeding instructions and medication not followed

“Of 7 meals I packed, only 3 bags of dry food were used and none of her chicken that I also packed.”

Hidden or non-refundable booking fees(3 mentions)

“But when you book online your 35$ deposit doesn’t go towards your stay. It’s a 'booking fee'.”

Hygiene issues (dogs returning smelling of urine/dirty)(3 mentions)

“I picked up my dog and the smell of urine on her was so bad.”

Owner's defensive or unprofessional attitude(5 mentions)

“The interaction with the out of state owner was not in keeping with the warmth of the local staff.”