Secret Garden Pet Resort

Negligence allegations - dogs bored, sitting in kennels with no toys

“The dogs are bored all day and sit in their kennels, the dogs get no toys to play with. The people who work there are negligent and disrespectful.”

Long-term clients turned away

“When we called to make a reservation they turned us away, citing 'they don't accept senior dogs'...our dogs aren't senior!!!”

Dog contracted kennel cough and developed limp during stay

“I was told when I came in that my dog would likely be kenneled the entire weekend as they had kennel cough going around...When I picked up my dog he had a slight limp...now he is coughing.”

Not accepting new clients/availability issues

“First words on the phone call were 'we aren't taking any new clients this month'”

Pricing policy - extra night charges

“They always charge an extra night for boarding. So if take your dog for 1 night and pick up the next day the second they open they still charge you for that night, so its 2 NIGHTS.”

Communication limitations - no phone policy

“They also have a no phone policy, you can only email, which makes it hard to communicate.”

Phone call backs not returned

“I have called for the past 3 days. I have left a voicemail but never received a call back.”

Dog daycare trial/evaluation policy

“I find it hard to believe that they can determine if my dog would be a good fit for their daycare without even spending any time with him.”