Seelah Kennel & Training Center

Pickup-day charge substantially increasing boarding cost

“The new owners policy of charging for the day of pickup was the final straw. That increased the cost of a weekend stay by 50%.”

Operational changes not communicated before arrival

“None of the changes were communicated in advance. We had a reservation months in advance (which they did honor) but the drop off and pick up processes had all changed when we arrived.”

Major transition in ownership and employees

“Beware, this is in no way the same business as before.”

Charging for the pickup day(2 mentions)

“The new owners policy of charging for the day of pickup was the final straw.”

Insufficient communication about operational changes

“None of the changes were communicated in advance.”

Disorganized service and changed drop-off/pick-up processes

“The staff were very disorganized.”

Lack of clarity about new ownership and staff

“It’s very misleading and difficult to find info about who runs it and who works there.”