SF Puppy Love

Severe physical injury (broken leg) and lack of medical intervention

“my small 6-pound dog... came home with a broken leg that required a trip to the ER... They did not bring my dog to the vet to get him medical treatment or attention at any point.”

Unexplained physical trauma/injury to small dog

“we found bleeding and scabbing around her vulva. She continued to walk strangely for over a week.”

Loss of critical evidence (CCTV footage) following an incident

“even though they apparently had CCTV footage of the incident, it is now conveniently overwritten and unavailable for anyone to review.”

Poor communication during incidents(3 mentions)

“They then informed me not by phone, but by text. When I responded to try to get more information... they ignored all of my messages.”

Safety of small dogs/Mixing sizes(3 mentions)

“Small dogs should never be left unsupervised with medium or large dogs, and it’s clear this facility lacks the proper supervision.”

Financial/Refund disputes(2 mentions)

“The management never reply my email ever since last email in Feb 2021... please don't ignore.”