Shady Spring Pet Retreat

Severe physical injury/neglect

“When my dog arrived her nose was not rubbed raw, all of the skin was ripped off like her face was dragged across concrete.”

Death of a pet shortly after stay

“When I picked him up, he had breathing issues. We had to put him down 24 hours later.”

Transportation/Logistics failure

“They told me he had been sitting at our vets office for hours already—no notification he’d be dropped off 7 hours before we expected.”

Pricing and Hidden Fees(4 mentions)

“A la carte options add up quickly... make sure you get all the costs in writing up front.”

Medical issues (Infection/Kennel Cough)(2 mentions)

“Overnight on our dog's first night home, he started a cough and his neck area became so swollen.”

Management/Staff Attitude(3 mentions)

“Be cautious with the manager - Not a nice person - Very Combative.”