Shaggy Hound

A dog was reportedly misplaced during pickup and the wrong dog was initially brought out.

“the staff could not find her; then they brought out the wrong dog; then they found her hiding behind a door.”

Reported post-daycare physical symptoms and distress.

“She came home sore and with red and inflamed pads which she has been licking incessantly since.”

Reported grooming injury.

“they cut the webbing in between his toes.”

Difficulty reaching the facility by phone.

“they never answer the phone :(”

Reported refusal to treat an elderly dog after a health-related discussion.

“I explained that due to age and health reason (seizures) ... She instantly said I don’t think we can treat him.”

Reported perceived discriminatory treatment during a pricing dispute.

“Maybe because I'm Asian, not native English speaker, so they treated me like that.”

Communication and responsiveness(3 mentions)

“I was only there to fill out an application and I was treated as if I’ve been an employee for years.”

Grooming delays and unmet instructions(3 mentions)

“This time it took 13 hours to get my dog back, and again, they didn't get the cut right.”

Price/value concerns(2 mentions)

“I don't love the prices there ($25 a night to board our dog, $12 a day for daycare)”

Breed restrictions(2 mentions)

“they do not board certain breeds which is biased and unfair.. Rottweilers, pits, American bully’s , and some other dogs.”

Daycare supervision and handling(2 mentions)

“the staff could not find her; then they brought out the wrong dog; then they found her hiding behind a door.”