Shaggy to Chic Dog Enhancement Center
3201 S Western St, Amarillo, TX 79109
Overview
Shaggy to Chic Dog Enhancement Center is a unique enrichment-focused boarding and daycare facility in Amarillo, TX, operating since 2013. They offer cage-free overnight stays with 24/7 staffing, enrichment daycare programs, grooming/spa services, and basic training - with claims of being the only facility in the Texas Panhandle with a total enrichment experience and kennel-free slumber party style accommodations.
Amenities & Policies
Policies & Details
Hours & Billing
Care & Play
Extras
What Reviews Say
86 reviews analyzedShaggy to Chic Dog Enhancement Center receives overwhelmingly positive reviews (majority 5-star) with particular praise for staff kindness, gentle dog handling, and quality grooming. The facility excels at accommodating anxious or special-needs dogs and offers excellent training services. However, significant red flags exist including sanitation concerns (urine smell, bacterial infection), safety issues (unsupervised dogs), and recurring communication problems around wait times and pricing. The owner responds professionally to negative reviews. While most customers are loyal repeat visitors, the mixed reviews on cleanliness and communication prevent a perfect rating.
People love
Staff shoutouts
Worth noting
Unsanitary conditions - pet urine smell/floor, potential health hazard
“the potty IS the playground floor”
Dog safety concerns - unsupervised dogs running around
“my unattended dogs were running around the shop unsupervised for who knows how long”
Dog came back sick with bacterial infection
“my dog came back sick with bacterial infection, maybe a little deeper cleaning should be done”
Inappropriate dog handling - giving tuna instead of dog food, non-dog-safe water
“water not dog safe, giving tuna instead dog food”
Communication issues - wait times, appointment confusion, pricing not explained(5 mentions)
“It was super frustrating to have to wait so long after being told earlier it would be a certain time”
Unreasonable 30-minute pickup policy
“the 30 minute policy is totally unreasonable”
Leadership/organization concerns(2 mentions)
“the leadership is super unorganized, they should work on building structure within their team”
Grooming quality inconsistency for certain coat types
“I don't know how to describe her cut. You can see the clipper marks and all that seems to be left is the downy fur and no outer hair”
At a Glance
Pricing
Boarding
$40–$50/night
Daycare
$20–$32/day
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