Shenandoah Valley Boarding & Training
1937 Millner Rd, Strasburg, VA 22657
Overview
Shenandoah Valley Boarding & Training is a 4.7★ facility in Strasburg, VA offering dog/cat boarding, daycare, training, and grooming. Services include cage-free outdoor access, staff-certified in CPR/first aid, 24/7 overnight care, and customizable add-ons like woods walks, training sessions, and wellness checks. Vaccination requirements strict with spay/neuter mandate for dogs.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordatella, FVRCP
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
96 reviews analyzedThe facility is highly regarded for its cleanliness, professional training programs, and expertise with large breeds like German Shepherds. While most customers report happy, well-cared-for pets, there are notable friction points regarding curt phone communication and a strict 'no-refund' policy. The owner is highly active in responses, often providing detailed context to negative experiences, though some customers find the front-desk interactions less warm than the pet care itself.
People love
Staff shoutouts
Worth noting
Alleged neglect/weight loss in cats
“One of our cats lost 10 pounds in the care of Creature Comfort. I was never informed that my cat was in distress.”
Inability to handle difficult dogs resulting in poor hygiene
“they weren't able to take him outside to go potty so they let him go in his kennel and then sprayed him off with the water hose.”
Poor phone etiquette/Customer Service(3 mentions)
“The woman that answered didn’t have great customer service skills. She said maybe 3 words... very curt and sullen.”
Strict refund policies(2 mentions)
“I begged for a refund and it was like asking for a miracle. None given.”
Top Rated
4.7 stars from 97+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 97 reviews.
At a Glance
Min puppy age
4 months
Pricing
Boarding
$34.5–$42/night
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Strasburg
Just Like Home
Strasburg, VA
From $45/night
View Details