Pikeville facilities
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Shrado Kennels/Sandy's Poodle Parlor

757 Forehand Rd, Pikeville, NC 27863

4.8
86 Google reviews
Outdoor yardMedication adminGroomingClimate controlledOnline booking

Overview

Shrado Kennels/Sandy's Poodle Parlor is a family-owned pet boarding and grooming facility in Pikeville, NC operated by retired USAF couple Jim and Sandy Hann since 1975. They offer dog and cat boarding with individual runs featuring indoor/outdoor access, climate control, and extra-large runs for multiple large dogs. Grooming services are also available with hours Monday through Saturday.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies

Policies & Details

Hours & Billing

Drop-off hours:8am-6pm
Pick-up hours:8am-6pm
Billing method:Per 24h

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:$10 fee for no shows

Care & Play

Comfort items allowed
Feeding policy:House food available

Extras

Owner operated

What Reviews Say

86 reviews analyzed

Overwhelmingly positive facility with 87% 5-star reviews. Strongest themes: staff genuinely loves dogs, dogs are happy to visit, clean facility with indoor/outdoor runs, and affordable pricing. Two significant negative reviews (2.3% of total) raise concerns about communication failures and a serious health incident involving dehydration/constipation requiring emergency vet care. The negative reviews highlight potential gaps in monitoring dog hydration and proactive owner communication. Long-term loyalty is exceptional with many customers using the facility for 10-20+ years.

Dog happiness
4.8
Staff
4.8
Cleanliness
4.5
Facility
4.5
Value
4.5
Safety
3.5
Drop-off / pickup
3.5
Communication
2.5

People love

Staff genuinely loves and cares for dogs(25)Dogs are happy/excited to go there(15)Clean, quality facility with indoor/outdoor runs(12)Reasonable/affordable pricing(10)Long-term repeat customers (years/decades)(8)Great grooming services(8)Owner/staff alerted owner to health issue with dog

Staff shoutouts

Robin(15 mentions)Randy(3 mentions)

Worth noting

Dog returned severely constipated and dehydrated requiring emergency vet care ($760 bill) - no water intake monitoring

The vet also noticed right away that he was extremely Dehydrated. The vet gives my dog two bags of fluids to rehydrate him

Lost customer's bag of raw meat food with no notification

On 10/13/25, when I picked him up, I was told by Sharon that a bag of meat from him not eating one night could not be located.

Dog showed behavioral changes after stay (jumpy, aggressive when woken)

When I picked up my dogs and got them home the small dog was very jumpy and if we touched her while sleep she would wake up ready to attack.

Communication gaps - failure to notify owner about issues, no proactive updates(2 mentions)

you fail to contact me as I had requested in writing about anything

Dog coming back smelling like urine from kennel bedding

one time she came out smelling like urine because her hair goes into the urine catcher under her when she lays down. That is not acceptable.

Limited play/exercise space for dogs

The only thing I wish they had was an ability for some of the dogs to play in a larger area.

At a Glance

Google rating
4.8/ 5
Review score
4.1/ 5
Amenities5 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.28

Pricing

Boarding

$11–$14.5/night

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