Shrado Kennels/Sandy's Poodle Parlor
757 Forehand Rd, Pikeville, NC 27863
Overview
Shrado Kennels/Sandy's Poodle Parlor is a family-owned pet boarding and grooming facility in Pikeville, NC operated by retired USAF couple Jim and Sandy Hann since 1975. They offer dog and cat boarding with individual runs featuring indoor/outdoor access, climate control, and extra-large runs for multiple large dogs. Grooming services are also available with hours Monday through Saturday.
Amenities & Policies
Required vaccinations: Rabies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Extras
What Reviews Say
86 reviews analyzedOverwhelmingly positive facility with 87% 5-star reviews. Strongest themes: staff genuinely loves dogs, dogs are happy to visit, clean facility with indoor/outdoor runs, and affordable pricing. Two significant negative reviews (2.3% of total) raise concerns about communication failures and a serious health incident involving dehydration/constipation requiring emergency vet care. The negative reviews highlight potential gaps in monitoring dog hydration and proactive owner communication. Long-term loyalty is exceptional with many customers using the facility for 10-20+ years.
People love
Staff shoutouts
Worth noting
Dog returned severely constipated and dehydrated requiring emergency vet care ($760 bill) - no water intake monitoring
“The vet also noticed right away that he was extremely Dehydrated. The vet gives my dog two bags of fluids to rehydrate him”
Lost customer's bag of raw meat food with no notification
“On 10/13/25, when I picked him up, I was told by Sharon that a bag of meat from him not eating one night could not be located.”
Dog showed behavioral changes after stay (jumpy, aggressive when woken)
“When I picked up my dogs and got them home the small dog was very jumpy and if we touched her while sleep she would wake up ready to attack.”
Communication gaps - failure to notify owner about issues, no proactive updates(2 mentions)
“you fail to contact me as I had requested in writing about anything”
Dog coming back smelling like urine from kennel bedding
“one time she came out smelling like urine because her hair goes into the urine catcher under her when she lays down. That is not acceptable.”
Limited play/exercise space for dogs
“The only thing I wish they had was an ability for some of the dogs to play in a larger area.”
At a Glance
Pricing
Boarding
$11–$14.5/night
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