Olive Branch facilities
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Sidlehill Farms

1308 Ross Rd, Olive Branch, MS 38654

4.9
522 Google reviewsGoogle Verified
Staff overnight

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Extras

Owner operated

What Reviews Say

24 reviews analyzed

Sidlehill Farms receives predominantly positive feedback for cleanliness, facility quality, friendly staff, communication, and dogs appearing happy and well cared for. Reviewers also note easy drop-off and pickup, grooming quality, medication administration, updates, and strong repeat-customer loyalty. Negative feedback includes concerns about alleged inadequate water or cleanliness, post-stay illness or injury, crate-related anxiety, perceived safety and liability terms, and difficult phone hold times. Owner responses are generally appreciative and professional, while responses to critical reviews are detailed and defensive.

Dog happiness
5.0
Staff
4.8
Facility
4.0
Communication
4.0
Cleanliness
3.8
Safety
2.9

People love

Repeat customers and long-term trust(6)Cleanliness and staff friendliness(5)Communication and updates(4)Dog happiness(4)Drop-off and pickup convenience(3)Facility quality(3)Care and medication support(3)

Staff shoutouts

Derin Sidle

Worth noting

Reported crate-related behavioral change after boarding

When we picked him up, we were told, "He doesn't crate at home, does he?"... it is now a huge struggle to get my dog into the crate.

Reported illness and ear injury after stay

Came home coughing with a bacterial infection and ear infections. Our dog had dried blood in his ears and was soaking wet when we picked him up.

Reported possible inadequate access to water, with facility dispute in response

When I got her home she drank 2 full bowls of water, like she hadn't had any water all day.

Concern about boarding agreement liability terms and perceived safety

They basically just refuse any responsibility for any circumstances that may have happened to their guests.

Difficulty reaching the facility by phone

Called 3 times on Sunday 8/18/24. Each time was put on hold . Hold for over 4 minutes each time!!

Reported illness and veterinary expense after stay

My dog got sick after staying here. Vet couldn't find exactly what was wrong. Cost me over 500.00.

Post-stay illness or health concerns(2 mentions)

Came home coughing with a bacterial infection and ear infections.

Phone responsiveness(2 mentions)

I was put on hold . Hold for over 4 minutes each time!!

Disputed care allegations(2 mentions)

I also checked our lodging calendar back in August and don't see any dogs I am not familiar with, nor are there any incident reports of a dog refusing to drink water.

Owner replies to 67% of reviewsprofessional tone6 repeat customers

Top Rated

4.9 stars from 522+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 522 reviews.

At a Glance

Google rating
4.9/ 5
Review scoreInsufficient topic coverage
Amenities1 of 14
Reviews522
Repeat customersNumber of reviews that mention returning or being a regular customer.6

Pricing

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