Sidlehill Farms
1308 Ross Rd, Olive Branch, MS 38654
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What Reviews Say
24 reviews analyzedSidlehill Farms receives predominantly positive feedback for cleanliness, facility quality, friendly staff, communication, and dogs appearing happy and well cared for. Reviewers also note easy drop-off and pickup, grooming quality, medication administration, updates, and strong repeat-customer loyalty. Negative feedback includes concerns about alleged inadequate water or cleanliness, post-stay illness or injury, crate-related anxiety, perceived safety and liability terms, and difficult phone hold times. Owner responses are generally appreciative and professional, while responses to critical reviews are detailed and defensive.
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Worth noting
Reported crate-related behavioral change after boarding
“When we picked him up, we were told, "He doesn't crate at home, does he?"... it is now a huge struggle to get my dog into the crate.”
Reported illness and ear injury after stay
“Came home coughing with a bacterial infection and ear infections. Our dog had dried blood in his ears and was soaking wet when we picked him up.”
Reported possible inadequate access to water, with facility dispute in response
“When I got her home she drank 2 full bowls of water, like she hadn't had any water all day.”
Concern about boarding agreement liability terms and perceived safety
“They basically just refuse any responsibility for any circumstances that may have happened to their guests.”
Difficulty reaching the facility by phone
“Called 3 times on Sunday 8/18/24. Each time was put on hold . Hold for over 4 minutes each time!!”
Reported illness and veterinary expense after stay
“My dog got sick after staying here. Vet couldn't find exactly what was wrong. Cost me over 500.00.”
Post-stay illness or health concerns(2 mentions)
“Came home coughing with a bacterial infection and ear infections.”
Phone responsiveness(2 mentions)
“I was put on hold . Hold for over 4 minutes each time!!”
Disputed care allegations(2 mentions)
“I also checked our lodging calendar back in August and don't see any dogs I am not familiar with, nor are there any incident reports of a dog refusing to drink water.”
Top Rated
4.9 stars from 522+ reviews
This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 522 reviews.
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