Silver Trails Animal Inn

Grooming mishap - dog buzzed too short, whiskers removed, dog became misbehaved

“She did was take a pair of clippers and just buzzed off. All his whiskers now I have the most misbehaved dog I ever had.”

Kennel size not honored - customer requested larger kennel, given smaller one without notification

“I opted to go with the larger kennel because I thought it would be best for my dog she said no problem... The day I got there to drop my dog off I was told that he was going into the smaller kennel”

No itemized receipt provided(2 mentions)

“Relatively decent, no real itemized receipt provided”

Lack of intake form for services/activities selection

“Also kennels we have used in the past had an intake form allowing selection of activities or requested services that facility can provide grooming etc during drop off, that would be really helpful.”

No camera access or photo updates during stays

“I do wish like some other places they either had a cam or send you periodic pics of your dogs, especially for longer stays.”

Inconsistent cleanliness on pickup

“The place is also not super clean... we had to bathe our dogs before bringing them back into the house”