Smilin Dogs

Lost dog during transport/hike

“What can I say... they lost my dog. They took him to their facility in San Gregorio in the morning and didn't bring him back.”

Severe injury and alleged negligence of medical instructions

“My dog was badly injured within the first few visits... I told multiple people, repeatedly, never to use a slip collar... The last person with the slip collar on had the nerve to say me 'well you didn't tell me'.”

Incorrect home delivery and dishonesty

“They left my dog in a random neighbor's yard and then lied about it... the driver insisted he was crated in my house.”

Unsafe driving of transport vehicles

“Truck 02 blatantly pulled onto hwy 1 from 84 today and I had to hit my brakes hard... putting your pets at risk too.”

Management/Staff Attitude(3 mentions)

“The manager was rude and condescending. I brought my dog here and was welcomed with and irritated woman who seem short tempered.”

Facility Transparency(2 mentions)

“They prevent you from entering the lobby after your first visit—to prevent you from seeing the conditions.”