Smoky Dog Lodge

Dog attack resulting in serious injury requiring stitches

“My sweet girl had been attacked by another dog there and had an ear injury that would most likely require stitches... her ear was basically torn in half”

Dog died in facility during board and train

“Oh, and a dog died in their care the day we were supposed to learn his commands. Save yourself the grief and go somewhere else. Your dog might die!”

Grooming accident causing injury - ear cut off, paws bleeding

“A small piece of our goldendoodle's ear was cut off while he was being groomed... The pads on both of his back paws were red and bleeding”

Senior dog returned in critical condition after boarding

“When I picked her up she could barely walk. 13 lb dog lost 2 lb and had bones covered with skin... I'm scared she will not make 2 days”

Wrong dog given to customer at pickup

“I was given the wrong dog... this dog was a male... my dog is a female”

Kennel cough outbreaks - multiple dogs infected

“My dog contracted Kennel Cough from this facility after 1 day of daycare”

Kennel cough outbreaks(5 mentions)

“My dog contracted Kennel Cough from this facility after 1 day of daycare”

Poor communication about dog care/updates(4 mentions)

“I wish I could receive pictures and feedback while my boys are being boarded. It a lot less personal of an experience than other boarders I've used.”

Dog returned dirty or in poor condition(3 mentions)

“When we picked them up they smelled pretty bad... within 24 hours, the pups starting sneezing continuously... They have Kennel Cough”

Grooming quality issues(3 mentions)

“My dog came home traumatized and scared... He looks terrible... I got up charged for mats, he had a couple on his ears. They completely shaved my dog”