Snazzy Pet Bed & Biscuit

Severe alleged untreated injury and possible neglect

“Baxter's backside was covered with a baseball-sized open sore, crusted over with dried blood and puss.”

Alleged injury during boarding not reported at pickup

“The next morning she was in a ton of pain and crying. It appeared she blew her knee out again”

Injury allegedly omitted from report and initially not acknowledged

“I noticed blood on the inside and outside of his ear.”

Soiled belongings and alleged inadequate care of elderly dog

“I was handed his bed dripping in urine. No garbage bag, nothing! Hank stunk of urine.”

Unexpected pricing or billing dispute

“Do not book your overnight stay online!!! Nowhere does it say you will charged the top rate.”

Alleged rude customer service

“The person who answered the phone replied, “WHAT DO YOU WANT?” In a very mean voice.”

Injuries or health concerns allegedly not communicated(3 mentions)

“I was never told anything happened or she had been limping. Obviously something happened there. It would have been nice to get a heads up.”

Failure to follow up or resolve complaint(2 mentions)

“They never responded.”

Communication and incident handling(2 mentions)

“This was the worst experience I have had with somewhat I trusted with my dog. I am incredibly disappointed in their overall approach to communication and care of animals.”

Billing or refund disputes(2 mentions)

“Owners refused to make it right.”

Limited social interaction for boarding dogs

“Our boys are highly social dogs and the whole reason we wanted to board them there at a premium rate was so they could get social time.”