Snooty Pooch Grooming Spa

Dog injured during grooming - cut got infected

“Terrible place took my dog to them they cut him badly and got infected PLEASE do not take your dogs to them”

Pet had adverse reaction to grooming product (coloring) requiring emergency vet care

“My dog received a dog color and 3 hrs after picking my lil girl Brooke up we had to rush her to the ER from excessive vomiting:/”

Owner cancelled all future appointments when customer raised pricing concerns

“Her response was a text telling me she cancelled all my future appointments!”

Front desk staff rudeness/inflexibility(3 mentions)

“Girl at front desk had poor costumer service skills. Made me feel bad about my dogs fur condition”

Deposit/forfeiture policy issues

“She said that since i was late i forfeited my $60 dollar deposit and I have to reschedule and pay ANOTHER deposit”

Communication about grooming decisions (shaving matted dogs without consent)(2 mentions)

“They claimed that her legs were matted. Is that a reason to COMPLETELY SHAVE a dog without informing the customer?”

Grooming not matching owner expectations(2 mentions)

“I thought I made it clear what I wanted; however, when I picked her up I realized she had been groomed like a cocker, not a cavalier.”