Social Pet at Pineville
515 Towne Centre Blvd, Pineville, NC 28134
Overview
Social Pet at Pineville is a locally owned dog boarding and daycare facility with three Charlotte-area locations, offering enrichment-focused care that emphasizes individualized attention based on each dog's unique personality. The facility features spacious outdoor play areas, climate-controlled rooms with UV air filtration, live webcam streaming, small group play (max 10 dogs), and comprehensive services including grooming, training, and specialized packages for puppies and senior dogs.
Amenities & Policies
Dog-to-staff ratio: 10:1
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
676 reviews analyzedSocial Pet at Pineville is highly regarded for its structured enrichment programs and exceptional staff who provide personalized care, especially for anxious or 'introverted' dogs. While customers frequently praise the detailed daily report cards and photo updates, some find the premium pricing and 'add-on' service model to be expensive. A small number of serious incidents regarding unreported injuries and illness exist, but the facility maintains an overwhelmingly positive reputation for cleanliness and professional communication.
People love
Staff shoutouts
Worth noting
Unreported injuries and health issues
“My dog came home with two injuries where hair had been jerked or bitten out... these injuries were not reported to me which makes me fearful of how she was treated off camera.”
Alleged neglect of basic needs (Water/Food)
“They didn't feed my puppy for 2 days straight! ...I saw his food bags were full! ...only one out of the four were empty.”
High Pricing(12 mentions)
“Social Pet is expensive... about 20% more than we usually pay to kennel.”
Kennel Cough/Illness(5 mentions)
“Our golden retriever got kennel cough despite being vaccinated.”
Phone Responsiveness(6 mentions)
“I've called six times over the course of four different days and the phone has never been picked up.”
Top Rated
4.8 stars from 753+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 753 reviews.
At a Glance
Dog-to-staff ratio
10:1
Pricing
Contact facility for pricing
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listing