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Somerset Pet Lodge

Name: Somerset Pet Lodge
Address: 290 Chappells Dairy Rd, Somerset, KY 42503, Somerset, KY, 42503, US
Telephone: +1 606-676-0011
Rating: 4.7

290 Chappells Dairy Rd, Somerset, KY 42503

4.7

109 Google reviews

Outdoor yardGroomingClimate controlled

Overview

Somerset Pet Lodge is a dog boarding and daycare facility in Somerset, Kentucky offering climate-controlled indoor suites, patio suites, and outdoor play yards. They provide daycare and boarding services with grooming available on-site, and maintain a 4.7-star Google rating.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

What Reviews Say

108 reviews analyzed

Somerset Pet Lodge is highly regarded for its compassionate staff and high-quality grooming services, with many owners noting their anxious or difficult-to-handle dogs felt comfortable there. The facility earned significant praise for its proactive safety measures during a tornado. However, there is notable friction regarding their 'per day' billing structure and rigid weekend pick-up windows, which has led to several heated public exchanges between management and dissatisfied customers.

Safety

5.0

Dog happiness

4.9

Staff

4.9

Cleanliness

4.8

Facility

4.8

Value

4.3

Communication

4.2

Drop-off / pickup

3.5

People love

Emergency ManagementGrooming Quality(15)Anxious/Special Needs Care(6)

Staff shoutouts

Angela(5 mentions)Steve(4 mentions)Callie(2 mentions)Drew(2 mentions)

Worth noting

Dog returned smelling strongly of urine

“I gagged when the dog put her head up to mine. It was on her head and neck at a minimum.”

Billing and Pick-up Hours(3 mentions)

“We were both charged for 2 days of boarding although that was not the service provided... pick up is not available Sunday morning.”

Miscommunication regarding scheduling(2 mentions)

“We were told we could not pick our dog up till 4pm the next day... Nothing was confirmed on pick up time.”

Owner replies to 85% of reviewsdefensive tone18 repeat customers

Top Rated

4.7 stars from 109+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 109 reviews.

At a Glance

Google rating

4.7/ 5

Review score

4.5/ 5

Amenities3 of 14

Reviews109

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

Contact

Visit Website +1 606-676-0011 290 Chappells Dairy Rd, Somerset, KY 42503

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