Somi Pet Resort

Dog injured/attacked by other dogs during stay

“He ended up bitten and bruised around the face and neck, hoarse, and congested with a fever. They said they didn't notice.”

Pet returned sick or injured requiring emergency vet care

“She was placed on IV antibiotics and a ton of labs/xrays/ultrasounds done to rule out any kind of obstruction... I would have arrived to a dead dog honestly.”

Pool safety incident - dog nearly drowned

“Our dog had to be taken to emergency where are now waiting to see IF she makes it... a caretaker failed to see that fell in the pool.”

Alleged lack of transparency about health issues during stay

“Unfortunately, the resort lied when we inquired if our dog had picked up an eye infection during her stay.”

Mold/unsanitary conditions reported

“Deceptive practices, terrible cleanliness, and mold in their facilities.”

Weight loss during stay without notification

“She was very skinny, lost at least 2 pounds. So I believe my dog never ate.”

Expensive pricing / hidden fees(12 mentions)

“They charge for everything - a $50 deposit, the room type(3 sizes), mandatory min. 2 hour play time, mandatory bath at time of exiting.”

Camera system issues / lack of access(4 mentions)

“The staff told me that was no camera because the system was down.”

Staff not properly supervising dogs(3 mentions)

“They have a outside section for large dogs and another for small dogs. Well they have become so greedy that now the small dog section outside has huge dogs running around... There is also 1 dog sitter outside with so many dogs that he/she can't keep an eye on all of them.”

Poor customer service / communication issues(4 mentions)

“Michelle at the reception was so rude!!!!!”