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Springwood Pet Boarding And Grooming

Name: Springwood Pet Boarding And Grooming
Address: 3209 Old Waynesboro Rd, Hephzibah, GA 30815, Hephzibah, GA, 30815.0, US
Telephone: +1 706-592-0444
Rating: 4.8

3209 Old Waynesboro Rd, Hephzibah, GA 30815

4.8

179 Google reviews

Medication adminGroomingClimate controlled

Overview

Springwood Pet Boarding & Grooming is a family-owned facility operated by Kim Gradous since 1997, offering pet boarding and grooming services in Hephzibah, GA. The facility features temperature-controlled kennels, daily exercise, and can accommodate pets with medical needs. They require vaccinations including DHPP, Rabies, and Bordetella, and offer a 10% discount for stays longer than one month.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: 5 & 1 (DHPP), Rabies, Bordetella

Policies & Details

Care & Play

Feeding policy:Owner provides special food or house food (Hill's Science Diet) available

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Multi-dog discount — 10% discount for stays over 1 month

Owner operated

What Reviews Say

175 reviews analyzed

Springwood Pet Boarding And Grooming receives overwhelmingly positive reviews with 91% five-star ratings. Customers consistently praise the caring staff, quality grooming results, clean facilities, and reasonable pricing. Many reviewers are loyal customers who have used the facility for years (some 10-20+ years), with pets who genuinely enjoy their visits. The only notable complaints are isolated grooming quality issues and one report of rude phone service. The owner actively responds to reviews with professional, appreciative messages.

Dog happiness

4.9

Staff

4.9

Cleanliness

4.8

Safety

4.7

Facility

4.7

Communication

4.7

Value

4.6

Drop-off / pickup

4.6

People love

Staff kindness and caring(45)Quality grooming results(38)Long-term customer loyalty(25)Reasonable pricing(15)Clean facilities(12)Pet happiness/well-being(20)Accommodating flexibility(8)

Staff shoutouts

Debbie(4 mentions)Kim(4 mentions)Bruce(2 mentions)

Worth noting

Grooming quality inconsistency(2 mentions)

“Could have done a better job on my dog. His tail was bad and cut the long hair on his ears and tail straight across. Didn't blend the hair on his head very good.”

Poor phone customer service

“Called about a couple of questions lady was more than rude wouldn't use them if I had to now”

Owner replies to 18% of reviewsAvg response: 1dprofessional tone52 repeat customers

Top Rated

4.8 stars from 179+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 179 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.7/ 5

Amenities3 of 14

Reviews179

Repeat customersNumber of reviews that mention returning or being a regular customer.52

Pricing

Contact facility for pricing

Contact

Visit Website +1 706-592-0444 3209 Old Waynesboro Rd, Hephzibah, GA 30815

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