Stoney Creek Pet Lodge & Rehab Center

Dog became severely ill during stay - required $4000 emergency vet care, facility didn't notify owners their dog was unwell

“We aren't sure what happened during her stay at the pet lodge, but we are very upset that no one called us to let us know our dog was not feeling well during her stay. She almost didn't make it.”

Dog injured/sickened at facility - swollen snout with sores, possible spider bite

“48 hours later I had her at the emergency vet because her snout was swollen, red with sores where she had been scratching it, and she was pitiful.”

Dog not fed according to instructions - missing meals, wrong portions

“He also isn't fed as much as we instruct, the last time missing two of his six meals.”

Dog kenneled excessively during multi-day stays

“He always seems to have been kenneled for too many hours, sprinting to pee as quickly as he can.”

Unexpected fees and policy changes without notification(3 mentions)

“They changed there policy for picking up early but did not tell us. We had to pay an extra day even if we were not told ahead of time.”

Strict cancellation policy - $130 fee for 48-hour cancellation

“Canceled 48 hours before stay and got charged $130 if it was a holiday, it would of been the full amount of the stay.”

Poor communication regarding pet health issues(2 mentions)

“No one had told us that we needed to pick her up earlier to avoid this charge.”

Decline in service quality / new staff issues(3 mentions)

“some new staff members have created a very rude and uninviting environment for both myself and my dog.”

Management not responsive to concerns(3 mentions)

“We have yet to get a return call from the manager.”