Suite Escape
200b Terminal St, Charlestown, MA 02129
Overview
Suite Escape is a luxury dog boarding and daycare facility located in Charlestown, Boston MA. The facility offers private glass suites for overnight boarding and large play areas for daycare, with regular outdoor walks in the Naval Yard area. The testimonials highlight highly trained staff, individualized care for each dog, and a clean, light-filled environment.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
17 reviews analyzedThe facility enjoys overwhelmingly positive reviews (15 of 17 are 5-star) with dogs reportedly loving their stays and staff providing individualized attention. However, one detailed 1-star review reveals a significant red flag: a long-term customer discovered their dogs were kept in suites rather than participating in daycare without being informed, and when addressed, staff deflected blame to a former employee. This communication and accountability issue represents the primary concern, though it appears to be an isolated incident given the general positivity.
People love
Worth noting
Communication breakdown - dogs not in daycare as expected but owner not informed
“I was never told that they would not be in the daycare, otherwise I would've look for an alternative solution.”
Blame deflection to former employee
“When I spoke with Mel about it via phone call, I was told that a former employee told her that they told me.”
Lack of transparency about daycare inclusion
“It was never clarified during how many of their stays this happened, so I have to assume it was most, if not all of them.”
Unprofessional accountability handling
“It is completely unprofessional to deflect blame on someone who no longer works there and cannot speak up for themselves.”
At a Glance
Pricing
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