Suite Life Pet Resort & Spa

Leash injury/trauma - dog returned with leash burn, walker continued walking while dog was sitting

“Polu was returned to us with a leash burn around his neck... Polu stopped walking at one point and the walker DIDNT take notice to Him sitting AND CONTINUED TO WALK WHILE HE WAS SITTING”

Improper collar/leash use causing injury

“They put a leash on him and wrap the cord around his body to walk him. Which is unacceptable when I provide a harness”

Dog traumatized or severely stressed during boarding

“Polu came home completely traumatized. Pooping in the house, hiding in his kennel, not eating or drinking or even cuddling with us.”

Injury/illness not communicated to owner promptly

“I get a phone call on her last morning saying she had thrown up the previous day and had thrown up that morning with a little diarrhea... Another phone call asking if I wanted her taken to the vet because she was pooping blood.”

Use of aversive methods (spray bottles, shock collars)

“They will spray your dog in the face with water if they act out... they were in fact trying to shock him”

Inconsistent communication/updates(12 mentions)

“I called multiple times during the week to get answers and each time the person on the phone called him the wrong name.”

Grooming quality issues - incomplete work or mistakes(8 mentions)

“When my dog comes out from the back, his front legs were barely touched.”

Dogs not getting adequate potty breaks or outside time(6 mentions)

“I wish they wouldn't leave animals in there rooms for 12 hours a night with no potty break.”

Unexpected pricing/charges(5 mentions)

“I asked for a total and they told me it was $97 and change. I get there and the total is now $148.75.”

Staff being rude or dismissive(4 mentions)

“I honestly felt like I was a nuisance to the person running the desk.”