Sweet Paws Retreat

Dog suffered burn injury while boarding - no incident report given to owners

“Turns out, it appears he was BURNED. Our hearts are broken and angry that he was somehow burned while under their care. We got no report of the incident”

Small dog returned with severe bruising

“Our small dog was bruised severely. We messaged them about it and received no response. Small dogs beware!”

Dog returned traumatized after being left outside in cold

“They treat the dogs horribly. Rude staff. As well as making the dogs stay out in the cold. My dog came back traumatized”

Customer denied boarding after being loyal customer for 10+ years due to temperament evaluation policy during emotional time

“I can't believe that we were turned away after being a customer for over 10 years because of this. Especially considering my father passed. The girl had zero compassion for us.”

Phone/communication accessibility(4 mentions)

“I have been calling to get more information from 7-7 no one answers the phone other than their call center and they can't access anyone.”

Pricing confusion or unexpected charges(2 mentions)

“I was quoted the one room rate... i was charged for 2 rooms. So the reason for my post is just clarify how much you're actually gonna be paying because it's a horrible surprise to come off a vacation and have to pay twice as much.”

Pickup process issues

“Had to return two times to complete pickup. They were closed for pickup, outside the posted hours.”

Reservation/confirmation system problems

“I realized they never sent a confirmation email and went to the app to check, only to find her appointment had been canceled.”