Tails & Trails Country Pet Resort
2977 Stonecrest Rd, Dunrobin, ON K0A 1T0
Overview
Tails & Trails Country Pet Resort is a pet resort in Dunrobin, Ontario offering dog boarding ($60/night), daycare ($40-50/day), cat boarding, and grooming services. The facility features large outdoor fenced yards, forested trails, separate play areas for small and large dogs, and provides daily photo updates, activity bundles, and personalized care including medication administration at no extra cost.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
75 reviews analyzedTails & Trails is highly regarded by a loyal base of long-term clients who praise the facility for its ability to tire out high-energy dogs and provide reassuring daily photo updates. However, there is a significant divide in customer experience; while many find the staff loving, others report a rigid and 'money-first' attitude regarding strict pickup hours and tiered pricing for basic affection. Most concerning are a few high-severity reports regarding unreported medical issues and hygiene, which the owner frequently contests with detailed, defensive rebuttals.
People love
Staff shoutouts
Worth noting
Severe medical neglect/unreported injury
“I was shocked to see A DEEP HOLE in his right eye. It was swollen almost shut and covered in pus... The doctor confirmed that this had happened several days prior.”
Hygiene/Illness concerns
“My dog absolutely smelt of urine... He was fed another dogs food from their common area and has been terribly ill ever since.”
Strict/Inflexible hours and late fees(3 mentions)
“I was 15 minutes late and they decided it was unacceptable enough to tell me my dog could never return.”
Nickel-and-diming for basic care(3 mentions)
“How are they charging to give them a treat and a hug ??? Charge to send me a photo and updates ? Ughh …”
Lost personal belongings
“His belongings since he was a puppy were lost... staff were irresponsible and unprofessional.”
Top Rated
4.6 stars from 75+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 75 reviews.
At a Glance
Pricing
Boarding
$60/night
Daycare
$40–$50/day
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