Tails In Trails Pet Resort

Pet injury and lack of supervision

“I left my cat here for two weeks, and he was returned with wounds on his nose from him rubbing up against the bars of his kennel.”

Restricted access/Transparency

“Not being able to view the kennel where he would be staying was a red flag that I should have clued into.”

Hygiene/Smell upon pickup(3 mentions)

“He stank like a dirty kennel... he also came home incredibly muddy and needed a bath.”

Pricing/Refund Policies(3 mentions)

“When we questioned an adjustment for that day, the answer was, 'we need 48 hrs notice'. We were actually giving 96hrs notice, but no refund was given.”