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Tails Up Pet Resort & Spaw

Name: Tails Up Pet Resort & Spaw
Address: 1115 Willow Ave, South Pittsburg, TN 37380, South Pittsburg, TN, 37380.0, US
Telephone: +1 423-837-3799

1115 Willow Ave, South Pittsburg, TN 37380

4.9

437 Google reviews

Staff overnightOutdoor yardAccepts puppiesGroomingClimate controlledOvernight potty breaks

Overview

Tails Up Pet Resort & Spaw is a family-owned dog boarding and grooming facility in South Pittsburg, TN with nearly 30 years of experience. They offer three tiers of boarding rooms (Regular, Suite, Presidential Suite) starting at $35/night with amenities like Roku TVs, outdoor playtime 3x daily in their large yard or privacy yards, and grooming services. The facility requires Rabies, Distemper, and Bordetella vaccines given at least 2 weeks before stay.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper, Bordetella

Policies & Details

Hours & Billing

Checkout time:12pm

Cancellation & Deposits

Cancellation notice:2 days notice

Cancellation penalty:Free cancellation with 48 hours notice

Care & Play

Group play

Solo play

Daily updates

Comfort items allowed

Feeding policy:Owner provides food

Extras

Multi-dog discount — Additional dogs stay for $20 each (Regular), $20 each (Suite), $20 each (Presidential Suite)

Owner operated

What Reviews Say

437 reviews analyzed

Tails Up Pet Resort & Spaw enjoys an exceptional reputation with 95%+ 5-star reviews. Customers consistently praise the friendly, caring staff who treat pets like family, with many clients remaining loyal for 10+ years. The facility is lauded for cleanliness, quality grooming, and excellent boarding services. Minor complaints involve occasional long wait times and pricing inconsistencies, while serious issues are rare (4 negative reviews out of 437). The overwhelming sentiment is that this is Marion County's premier pet care destination.

Staff

5.0

Dog happiness

4.9

Cleanliness

4.9

Facility

4.8

Safety

4.7

Communication

4.7

Drop-off / pickup

4.5

Value

4.3

People love

Exceptional staff kindness and caring(180)Long-term customer loyalty (years/decades)(45)Excellent grooming results(120)Dogs love going there/happy pets(65)Great boarding experience(40)

Staff shoutouts

Shannon(28 mentions)Doug(8 mentions)Brittany(6 mentions)Katie(3 mentions)Dani(3 mentions)

Worth noting

Poor owner response to grooming complaints

“I was told the owner and all she said to me was sorry you dont like the cut. But their hair will grow back.. No care or concern what so ever.”

Potential water deprivation concern

“When i picked my dog up she acted as she had been without water the entire time she was there”

Staff attitude problem

“Awful attitude from Shannon. Will never be back”

Dishonesty allegations about availability

“They continue to lie and say they are booked for months”

Long grooming wait times(5 mentions)

“I dropped him off at 12:00 and he wasn't ready to be picked up until almost 5:00. I understand that grooming takes time, however, five hours seems a little excessive.”

Inconsistent pricing(2 mentions)

“Only thing is I don't know why it is a different price each time shouldn't it be consistent”

Grooming quality issues(3 mentions)

“The quality of his grooming was sub-par as best. Uneven and gaps in quite a few places”

At a Glance

Google rating

4.9/ 5

Review score

4.7/ 5

Amenities6 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.187

Pricing

Boarding

$35–$55/night

Contact

Visit Website +1 423-837-3799 1115 Willow Ave, South Pittsburg, TN 37380

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