Tailwaggers Country Inn
166 Hynds Ranch Rd, Van Alstyne, TX 75495
Overview
Tailwaggers Country Inn is a luxury dog and pet resort located on 34 acres in Van Alstyne, Texas, offering boarding, daycare, grooming, and transportation services. The facility features 20 fenced play parks, an in-ground filtered pool, a gymnasium, VIP suites with webcams, and 24/7 security. Established in 1998 and owned by former Ford model Suzen Dennis Lambring, the all-inclusive resort provides group play, individual attention, and certified staff trained in pet CPR and first aid.
Amenities & Policies
Required vaccinations: Bordatella, Distemper/Parvo, Rabies
Policies & Details
Hours & Billing
Care & Play
Extras
What Reviews Say
326 reviews analyzedTailwaggers Country Inn is a highly popular facility with a loyal multi-decade customer base, particularly praised for its convenient air-conditioned shuttle service and expansive outdoor play areas. While the majority of clients report happy, tired dogs and professional staff, a significant cluster of recent 1-star reviews raises serious concerns regarding 'over-capacity' dogs being moved to an unconditioned secondary site and discrepancies between webcam footage and promised activity levels. The owner's responses to criticism tend to be lengthy and occasionally confrontational, contradicting customer claims about health and billing issues.
People love
Staff shoutouts
Worth noting
Death of a pet in care
“our family member passed away in their care with no cause determined by autopsy by their vet.”
Unauthorized credit card charges
“Charged 2.6k worth of expenses on my card for another person bill. Completely unprofessional.”
Undisclosed off-site boarding in poor conditions
“my dog was boarded down the street because that is where dogs go when Tailwaggers is 'over capacity.' ... The kennel isn't airconditioned and hot as hell.”
Kennel Cough/Illness
“my dog has developed Kennel Cough after being boarded... this is the 2nd time.”
Lack of activity/False advertising on play time
“I watched the webcam... she had only gone out once for 20 minutes and she spent the rest of her time inside her room walking in circles.”
Poor communication/Unresponsive phones
“I tried calling three times and no one comes to the phone.”
At a Glance
Pricing
Daycare
$35–$60/day
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