Tailz

Injuries during grooming (cuts/nicks on cats and dogs)

“my cat came back injured!! ...missing k9 and nail, bleeding gums and bleeding paw”

Allegations of undisclosed crating

“Crating our puppy without telling us .. only to find out because of a slip up in words.”

Severe grooming accidents (bleeding paws)

“my dog came into the car full of blood on 2 paws... bled through my clothes bedsheets on the couch”

Pricing transparency and unexpected fees(8 mentions)

“I was told on the phone a grooming only appointment would cost $60... When I picked up my pet it was $140.”

Defensive management response to criticism(5 mentions)

“whoever is in charge of replying to reviews is incredibly defensive and can absolutely never take any criticism.”

Strict cancellation/no-show fee enforcement(3 mentions)

“They have absolutely zero humanity or empathy... they simply care about a late cancel fee.”