The Barker Lounge

Kennel cough/pneumonia outbreak - multiple dogs contracted serious illness after stays

“Milo has been in very bad shape since Monday... Milo had a mild pneumonia and he was placed on antibiotics”

Dog injured by other dogs - scratches/bite marks not communicated to owner

“He was Diagnose with kettle cough. He also had bite marks on him as well”

Dogs allegedly locked up all day with minimal exercise

“They dont even let the dogs BARK! If your dog is boarding, they keep them locked up all day except for walks once or twice”

Refusal to accommodate new customers/waitlist issues

“Barker Lounge said they were too busy to allow my dog to attend”

Booking availability/cancellation policy(5 mentions)

“They can get very booked so I try to reserve early, up to 2-3 weeks. But they have no refund policy”

Staff turnover(3 mentions)

“There does seem to be high turnover, they do usually know my dogs name”

Difficulty reaching by phone/not returning calls(3 mentions)

“I tried calling and either no one answers or the call drops”

Pass expiration issues(2 mentions)

“They will not remove expiration dates from daycare days and I'm about to lose over 700 dollars”