The BarnYard Pet Ranch

Dogs returned with injuries and illness without notification

“Upon picking them up I noticed dried blood on one of my dogs back. Then I found a couple nice puncture wounds. It was never brought to my attention that my dog was attacked by another dog.”

Dog returned with kennel cough or pneumonia

“My other dog came home with a bad case of kennel cough.”

Aggressive or unsocial dogs locked away without proper accommodation

“They're the ONLY kennel I have seen that if dogs are nervous or rough with other dogs they just lock them away and call the owners to pick them up.”

Dogs sent home with injuries not explained until owner inquiry

“I picked up my dog and he had a large bloody and infected bite taken out of his neck. I couldn't believe I wasn't called or informed.”

Pricing and hidden fees(3 mentions)

“Websites shows 'Dog boarding starts at only $44.95 per night.' Became $59 a night, and then need to add enrichment packages to let them play at $14 a day.”

Lack of supervision leading to injuries(2 mentions)

“I picked my dog up and he had an incredible limp and swelling in his leg. I asked the staff what happened and all they said was he ran into one of the hard pipes in the play yard.”

Poor customer service or unresponsiveness(2 mentions)

“I have reached out with emails and phone calls and being ignored for a week straight.”