The Bed and Biscuit
640 Suncook Valley Rd, Alton, NH 03809
Overview
The Bed and Biscuit is a family-owned dog daycare and boarding facility in Alton, NH operated by Bec and DJ, who have over 20 years of combined experience in canine care. They offer dog daycare at $30/day and boarding at $50/day, with controlled and supervised play groups, and require Rabies, Distemper, and Bordetella vaccinations.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Extras
What Reviews Say
85 reviews analyzedThe Bed and Biscuit enjoys overwhelmingly positive reviews (78% are 5-star) with the current owners Bec and DJ receiving exceptional praise for treating dogs like family, providing daily photo updates, and maintaining a clean, loving facility. However, there are serious red flags including a disturbing neglect incident where a dog was left in urine, reports of aggressive dogs not properly separated, neighbor noise complaints resulting in police calls, and multiple complaints about poor communication when problems arise. The facility has transitioned ownership (from Debbie/Chris to Bec/DJ) which may explain some of the negative reviews. Value is generally considered good, though cash-only policy and surprise fees frustrate some customers.
People love
Staff shoutouts
Worth noting
Dog left in urine/soiled conditions - severe neglect
“We were mortified to see she was LAYING in her own cold urine on the floor!”
Aggressive dogs not properly separated
“She mentioned something to me about having a German Shepard there that 'really goes for it' I'm not sure what that meant, but it sounded like aggressive behavior to me.”
Noise/disturbance complaints from neighbors - police called
“I have to listen to dogs constantly barking, snarling, fighting and yipping for a good part of the days AND nights. It sometimes sounds like the are ripping each other apart.”
Dogs returning sick (kennel cough, conjunctivitis)
“my dog has come back with cough and with conjunctivitis”
Dogs returning with behavioral changes (anxiety, weight loss)
“Came back to one dog acting anxious, and the other one had lost quite a bit of weight.”
Communication issues - lack of proactive updates about problems(4 mentions)
“she never called me to say he was having problems”
Hidden fees/surprise charges(2 mentions)
“I was also surprised to learn that there is a $15 surcharge for afternoon pickups. She never let me know about the $15 add-on.”
Cash-only policy not communicated(2 mentions)
“They have a cash- or check-only policy, which is surprising”
Difficulty reaching staff/phone calls not returned(2 mentions)
“It was difficult to reach someone live and to receive a return phone call.”
Dogs rejected mid-stay without warning(2 mentions)
“we were notified our puppies were no longer wanted at the kennel as they had anxiety!”
At a Glance
Pricing
Boarding
$50/night
Daycare
$30/day
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